Returns and Exchanges

about

les solides was established in 2017 by anna z’brun, a swiss based designer. they create timeless pieces that remain outside the seasonal demands of the fashion industry. les solides is inspired by nature, the people and craftsmanship. all their products are produced locally in bali and their vision is to preserve the traditional craftsmanship and to build sustainable and personal relationships with their producers. anna z’brun sees her label as a counterpoint to mass consumption and fast pace, she relies on minimal and timeless design. far from binary gender roles, their designs work for everyone. the products should become a personal favorite, that accompanies you and ages with you. quality therefore comes first. more than just a brand, les solides aims to inspire a mindful and purposeful way of living. with pieces for you, whoever you choose to be. to cherish craftsmanship by recognising that there is a human being behind every handmade product which makes every piece unique. les solides aims to make timeless products reflecting quality & attention to detail and combines the highest standards of design, aesthetics, simplicity, functionality & durability to create perfect harmony. les solides wants to use the wisdom of many, not only the intelligence of a few.

instagram: @lesolides

facebook: @lesolides

terms of use

thank you for purchasing from les solides. If you have any questions, suggestions or if something should not work, please send an e-mail to lesolides@gmail. Com please read these carefully. By clicking in the i accept the terms and conditions button you accept the present general terms and conditions (gtc).

Prices

our prices and the delivery cost participation applied to your order may change from time to time. The current range of products and prices are displayed on our website. The prices quoted in swiss francs (chf) are inclusive value-added tax (vat) and apply to all countries including switzerland. Portrayal of products every effort has been made to portray items accurately, slight variations may occur. Please note there may be colour variations dependant on the production batch and natural variations.

Order

the presentation of the products in our online shop is not a binding contract offer on our part, but is only a non-binding invitation for the customer to order goods. By ordering the desired goods the customer makes a binding offer to enter into a sales contract. When you place an order with les solides, we send you an e-mail with a receipt confirming your order and listing the details. (order confirmation) in providing the goods for dispatch or by deliveries oft he goods by the publisher, the sales contract is regarded as closed. The availability of the desired product is subject to alterations at any time. We reserve the right to refuse orders without giving reasons.

Delivery

the goods are shipped properly packaged by courier to customers worldwide. Orders placed on our website are processed once a week and we aim to dispatch orders within 10 working days. Once dispatched you should receive your items within 7 - 10 days. On some occasions it may take longer and we apologise for any inconvenience caused. In case of delivery from switzerland to addresses in other countries, additional costs may be incurred (customs, vat, service charges) on the import into the destination country. These additional costs vary according to the local laws and regulations in the destination country and the weight and value of the shipment and will be charged to the customer or the recipient receiving the goods.

Terms of payment

customer deliveries occur only against advance payment. This can be provided as follows: paypal or invoice.

Returns and approval returns

if you are unhappy with a product, please notify us within 8 days of receiving your order at lesolides@gmail. Com and let us know why you would like to return the item. If your return is approved, items must be returned in perfect and saleable condition together with the original packaging and we will offer you an exchange or refund depending on the nature of the return. The items return at the expense and risk of the customer. Returns must be sent to the address from which the delivery of the goods was carried out. This is the return address on the package, or on the delivery note. Please do not send the item back until you have contacted us first. No refunds or exchanges will be made for items returned without prior communication and agreement.

Damaged product

if a product arrives damaged, we will replace it, if you let us know the latest within 3 days from receipt of the product via e-mail with photo of the damaged goods. We will inform you how to proceed with the damaged goods further. Please do not send us unsolicited goods back. Refunds or credits as a result of exchange or return due to damaged goods, occur exclusively to the bank account or the paypal account, through which the payment was settled. Governing law. Place of jurisdiction this contract is subject to swiss law. Sole place of jurisdiction is zurich, switzerland.

privacy policy

At lessolides. Ch, accessible from lessolides. Ch one of our main priorities is the privacy of our visitors. This privacy policy document contains types of information that is collected and recorded by lessolides. Ch and how we use it. If you have additional questions or require more information about our privacy policy, do not hesitate to contact us. This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in lessolides. Ch. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

by using our website, you hereby consent to our privacy policy and agree to its terms.

Information we collect

the personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How we use your information

we use the information we collect in various ways, including to:

provide, operate, and maintain our website

improve, personalize, and expand our website

understand and analyze how you use our website

develop new products, services, features, and functionality

communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

send you emails

find and prevent fraud

log files

lessolides. Ch follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (ip) addresses, browser type, internet service provider (isp), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. Our privacy policy was created with the help of the privacy policy generator and the online privacy policy generator.

Cookies and web beacons

like any other website, lessolides. Ch uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. For more general information on cookies, please read "what are cookies".

Advertising partners privacy policies

you may consult this list to find the privacy policy for each of the advertising partners of lessolides. Ch. Third-party ad servers or ad networks uses technologies like cookies, javascript, or web beacons that are used in their respective advertisements and links that appear on lessolides. Ch, which are sent directly to users' browser. They automatically receive your ip address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that lessolides. Ch has no access to or control over these cookies that are used by third-party advertisers.

Third party privacy policies

lessolides. Ch's privacy policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective privacy policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Ccpa privacy rights (do not sell my personal information)

under the ccpa, among other rights, california consumers have the right to: request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers. Request that a business delete any personal data about the consumer that a business has collected. Request that a business that sells a consumer's personal data, not sell the consumer's personal data. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Gdpr data protection rights

we would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

the right to access you have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification you have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure you have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing you have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing you have the right to object to our processing of your personal data, under certain conditions.

The right to data portability you have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

shipping

we will do our best to ensure that your les solides order reaches you as quickly as possible. our products are properly packed and shipped in switzerland. However, free delivery is only available throughout switzerland.

national shipping

we strive to ship orders within 5 working days. as soon as your order has been processed you will receive a shipping confirmation including a tracking number by swiss post. the delivery time after dispatch takes usually 1-2 working days.

international shipping

we strive to ship orders within 5 working days. as soon as your order has been processed you will receive a shipping confirmation including a tracking number. the delivery time after dispatch takes up to 2 weeks.

for deliveries outside of switzerland additional costs (customs, value added tax, service fees) may apply. these additional costs depend on local laws and regulations, as well as the weight and value of the shipment. these costs must be paid by the customer.

express delivery available upon request (hello@lessolides.ch)

returns and exchange

we want you to love your les solides pieces as much as we do. if you're not completely satisfied with your order, please contact us at hello@lessolides.ch so we can make it right for you. we accept returns within 14 days of purchase for a refund or exchange. returns are only accepted for les solides items that are in new condition, unworn, and free of damage. please ensure the complete article is returned in its original packaging with all labels attached.

pack the products appropriately to prevent damage during transport. please note that return shipping costs are your responsibility. the products remain your responsibility until they reach us. once we receive the product, we will process your refund. please register your return with us before sending it back! no refunds or exchanges will be made for items returned without prior notice and agreement.

how do i return an item?

after your return is approved, please follow these steps:

place the product back in its original packaging.
send the product to the sender's address indicated on the package or delivery note.

please ensure you register your return with us before sending it back! no refunds or exchanges will be made for items returned without prior notice and agreement.

address:

les solides gmbh
bäckerstrasse 56
8004 zürich
switzerland

what can i do if i don't receive the refund?

please make sure you check your bank account for the refund before getting in touch with us. if your refund has not reached your account, please contact us at hello@lessolides.ch and we will be happy to help you.

Exchanges

if you are not completely happy with an article and you want to exchange it, please detail to us what you would like to have instead. then send us the item to be replaced to the following address: hello@lessolides.ch

damaged products

if a product arrives damaged, we will replace it as long as you inform us by email with a photo of the damaged goods within 14 days after receiving the product. externally recognizable defects in the product must be photographed on reception and reported to us immediately. if the package has visible defects on delivery, we ask you to photograph the package unopened. we will inform you how to proceed with the damaged goods. please do not send us any unannounced goods.

stockist

size guide

ring size	inside diameter	inside circumference
5	15.7mm 0.62"	49.3mm 1.94"
6	16.5mm 0.65"	51.9mm 2.04"
7	17.3mm 0.68"	54.5mm 2.15"
8	18.2mm 0.72"	57.1mm 2.25"
9	18.9mm 0.75"	59.3mm 2.35"

if you can't find your size, contact us at hello@lessolides.ch so we can try to make it right for you.

care instruction

each piece of les solides is handmade in bali by our craftsmen. the jewelry is made of sterling silver 925. just the gold vermeil rings are made of brass because they can get scratched and damaged from physical impacts more easily. the gold vermeil is completed in switzerland. we use certificated fairtrade and recycled 24k gold which is nickel free. to guarantee the best quality we use gold vermeil, a much thicker gold plating than the industry standard. after the pieces are plated, a protective finish is added to prolong the life of the gold plating. this process ensures that the jewelry should hold its plating for years if taken care of properly.

silver

all les solides hoops, earrings, cuffs, bracelets and necklaces are made of sterling silver 925. silver may become a blackish hue over time due to natural oxidation. we recommend brushing your silver pieces with an old toothbrush and toothpaste or baking soda and rinse with warm water to get rid of the results of oxidation. there are also silver cleaning products available which you can use.

gold vermeil

les solides pieces feature a significantly thicker layer of gold plating compared to the industry standard. after the gold plating is applied, an additional protective coating is added to prolong the life of the gold. with proper care, our gold vermeil pieces should retain its finish for many years. while the usual gold layer on jewelry is 1µ, we use 10µ to ensure much higher quality. however, it is not solid gold, and the layer will wear off over the years depending on the friction the pieces are exposed to. jewelry cleaner should not be used on our gold vermeil pieces. if the desired shine is no longer achieved, you can gently polish them with a soft cloth. in case of premature wear and tear, les solides jewelry can be re-plated, re-plating prices depend on size of jewelry. if there are any issues with the gold vermeil within the first 6 months, we will re-plate your piece of jewelry for free.

brass

all les solides gold vermeil rings are made of brass. your rings are not as protected as the jewelry on your ears or neck. to prevent early wear and tear we use brass instead of silver. brass almost has the same colour as gold, so you won’t see scratches or chipped gold on your rings that much.

storage

all les solides jewelry comes in a small box, perfect for storing your pieces or taking them with you on your travels without risking damage. it is important not to keep your jewelry in the bathroom, as the moisture will accelerate the oxidation process.

leather goods

please remember that leather is a natural product, and its beauty will enhance over the years with a developing patina. colors may transfer onto clothes when using our pieces for the first few times, but these stains can be easily washed out. to ensure your bag brings you long-lasting joy, please follow these care instructions: use a damp cloth to clean dust or stains on smooth leather pieces. additionally, you can use a leather care product to keep it soft and flexible.

broken pieces

les solides products are made to last, nevertheless things may break after years of wearing. If this should be the case please get in touch with us and we will try to fix it again for you. if we can't fix it we will give you 20% off on your new purchase so you can find your new favourite piece.

replating service

by using much thicker gold plating and adding a protective layer, our pieces are crafted to premium quality standards. If your les solides jewelry shows premature wear and tear, we are happy to replate it for you (starting from CHF 46.-, depending on the gilding surface). should any issues with the gold vermeil arise within the first 6 months, we will replate your piece free of charge. please allow up to 2-4 weeks for the replating service. this service is available only within switzerland. contact us at hello@lessolides.ch to get started.

legal notes

contact:

les solides gmbh

chemin de la muree 11

1786 sugiez

represented by:

anna zbrun

(executive director)

e-mail: hello@lessolides.

liability for content

the website operator does not guarantee the correctness, accuracy, timeliness, completeness or reliability of the published information. Liability claims against the website operator for material or immaterial damages of any kind arising from the visit, use or non-use of the data provided, from incorrect use of the internet connection or from possible technical errors are excluded. All published offers have a non-binding character. The website operator has the right to change, supplement or delete parts of websites or the entire content without prior notice or to discontinue the publication in part or in full.

liability for links

links to third-party websites, as well as references to them, are outside the responsibility of the website operator. Any responsibility for the contents of these websites is rejected. Whoever accesses, visits or uses third-party websites does so at their own risk.

copyrights

contents and compilations published on these websites by the providers are subject to copyright laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright law require a written permission of the author or originator. Downloads and copies of these websites are permitted for private use only. The commercial use of our contents without permission of the originator is prohibited.

creative and art directions:

anna zbrun

art direction and graphic design:

silvan possa

webdesign:

sascha krischock

christopher christensen

packshots:

lisa harand

product photos:

emeline courcier

showrooms

OURS

bäckerstrasse 56, 8004 zürich

mint

postgasse 56A, 3011 bern

press

download our presskit here

please contact us i you need any further information:
hello@lessolides.ch

Returns and Exchanges

return and exchange

return policy

how do i return an item?

what can i do if i don’t receive the refund?

exchanges

damaged products

national shipping

international shipping

how do i return an item?

what can i do if i don't receive the refund?

Exchanges

damaged products

Contact form

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silver

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broken pieces

replating service